REFUND, STORE CREDIT, PROMOTION POLICY

CREDIT

store credits will be sent to you as a gift card via the email address of your original order.
credits can be used in store or online
credits are valid for 12 months.
chiquel will take no responsibility in lost codes
if you purchase an item using a credit and it is noted of being on back order, if you do wish to cancel this order, you will be reissued a new credit with the amount, we are unable to issue a refund on a credit purchase due to stock unavailability.
a restocking fee will be deducted of $12.95 per item on you credit upon return
please choose carefully as any orders using a credit voucher/gift card will be classified as a final sale (no returns)
free gifts are only valid as a one time offer per client, if you have previously received a free gift and returned your item for a credit voucher you are not eligible for another free gift.

INELIGIBLE CREDIT

items not eligible for a credit: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care, synthetic hair care

HOW TO REQUEST FOR A CREDIT

customers must notify the desire within 10 business upon receiving your order. we are unable to accept a credit request after this period. a credit must be pre-authorised by chiquel. please follow the link to make a return
items must be returned within a week
items must be sent back in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging or credit will be denied, order will be sent back to sender, delivery charges will apply.
any items returned to us without an RMA approval will not be accepted and additional charges will incur for return of item back to you
items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
once your item(s) has been returned to us, inspected and deemed to be eligible for a credit note we will then proceed to be process and sent via email to with your credit code information.
Please allow 3 - 5 days for process of credit once item has been received by chiquel

REFUND

Chiquel understands that it is difficult buying online when you are unable to try the selected item(s) for style or colour to suit your desired outcome.

ELIGIBLE REFUND

must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
a restocking fee of 20% applies to all returned items (exc shipping cost)
only offered on full price purchased item

INELIGIBLE REFUND

items not eligible for a refund: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup
purchased on a sale, discount or promotion
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care or synthetic hair care products,

HOW TO REQUEST A REFUND

customers must notify the problem and desire to refund. requests for a refund must be requested within 7- 10 business days, upon receiving your order. we are unable to process a refund after this date. refunds must be clearly pre-authorised by chiquel. Please follow the link to make a return
items must be returned within a week
chiquel has the rights whether items have been misused or treated in any way.
any items returned to us without an RMA approval will not be accepted and additional charges will incur for return of item back to you
items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
all refunds will be only refunded back into the original form of payment used. refunds are not allowed to be refunded into a different account from original payment.
please allow 3 - 5 business days for refunds to be processed once return item(s) have been received by Chiquel

EXCHANGES

Please note that we do not offer exchanges, if eligible we do offer credit vouchers which will be issued to you upon the return of your item which will then enable you to choose another item from our online store.

PROMOTION/SALE TERMS/DISCOUNT/FREE GIFTS

If your item(s) are purchased on a sale, discount, promotion or free gifts promotion you are able to return the item(s) and receive a credit, we offer credits to the value of your returned item that can be used on any future purchases online or instore which is valid for 12 months, (exc shipping cost) for full terms and conditions please refer to the credit section above.

No Refund on discounted or promotional/sale item(s)/free gifted orders, only a store credit is given due to change of mind.

Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given.

Promotions are only valid for online purchases only (not valid instore)

NEW ORDERS

Please note that we are unable to offer/honour any past promotions on new orders.