REFUND & STORE CREDIT POLICY

CREDIT

store credits will be sent to you as a gift card via the email address of your original order.
credits can be used in store or online
credits are valid for 12 months.
chiquel will take no responsibility in lost codes
a restocking fee will be deducted of $9.95 on you credit upon return (excluding credit vouchers given under $150)
no refunds/credit/changes/cancellation can be offered on your order used by a credit/exchange, this is classified as a final sale
please choose carefully as any orders using a credit voucher will be classified as a final sale (no returns)

INELIGIBLE CREDIT

items not eligible for a credit: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care, synthetic hair care

HOW TO REQUEST FOR A CREDIT

customers must notify the desire within 7 - 10 business upon receiving your order. we are unable to accept a credit request after this period. a credit must be pre-authorised by chiquel. please follow the link to make a return
items must be returned within a week
items must be sent back in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging or credit will be denied, order will be sent back to sender, delivery charges will apply.
any items returned to us without an RMA approval will not be accepted and additional charges will incur for return of item back to you
items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
once your item(s) has been returned to us, inspected and deemed to be eligible for a credit note we will then proceed to be process and sent via email to with your credit code information.
Please allow 3 - 4 days for process of credit once item has been received by chiquel

REFUND

Chiquel understands that it is difficult buying online when you are unable to try the selected item(s) for style or colour to suit your desired outcome. We offer 80% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour. All returns are on clients cost of postage and handling. For example, if your wig cost $100.00 then you will incur 20% restocking fee your, your total refund amount will be $80.00.

ELIGIBLE REFUND

must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
a restocking fee of 20% applies to all returned items
only offered on full price purchased item

INELIGIBLE REFUND

items not eligible for a refund: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup
purchased on a sale, discount or promotion
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care or synthetic hair care products,

HOW TO REQUEST A REFUND

customers must notify the problem and desire to refund. requests for a refund must be requested within 7- 10 business days, upon receiving your order. we are unable to process a refund after this date. refunds must be clearly pre-authorised by chiquel. Please follow the link to make a return
items must be returned within a week
chiquel has the rights whether items have been misused or treated in any way.
any items returned to us without an RMA approval will not be accepted and additional charges will incur for return of item back to you
items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
all refunds will be only refunded back into the original form of payment used. refunds are not allowed to be refunded into a different account from original payment.
please allow 3 - 4 business days for refunds to be processed once return item(s) have been received by Chiquel

PROMOTION/SALE TERMS/DISCOUNT

If your item(s) are purchased on a sale, discount or promotion, you are able to return the item(s) and receive a credit, we offer credits to the value of your returned item that can be used on any future purchases online or instore which is valid for 12 months, (exc shipping cost) for full terms and conditions please refer to the credit section below.

No Refund on discounted or promotional/sale item(s) only a store credit is given.

Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given.

CUSTOM DESIGN REFUND POLICY

Due to the speciality of the item(s), all sales are final on all custom lace front wigs and top pieces. we do not accept delivery of returned products. please take your measurements and other options very carefully. we will make your custom piece according to your exact specifications. we are not responsible for wrong measurements taken or variances in colour caused by monitor settings.