Returns


WE WANT YOU TO ABSOLUTELY ADORE YOUR ONLINE PURCHASE FROM CHIQUEL. IF, FOR A REASON, YOU ARE UNSATISFIED, YOU MAY RETURN THE ITEMS WITH THE TERMS BELOW FOR THE PIECES YOU’VE PURCHASED.

 

 please follow the link > make a return

 

returns 

  • Items must request a return within 10 business days of receiving your item. Refund only available on full priced purchased items.
  • Items must be received in original condition and packaging- unworn, unwashed, with all tags still attached.
  • any items returned to us without chiquel approval will not be accepted and additional charges will incur for return of item back to you
  • non returnable items: items under hair care and accessories, headwear, costume wigs

credit

  • a restocking fee of $12.95 per item applies to all returned items (exc shipping cost)
  • credits can be used in store or online
  • credit vouchers are valid for 3 years
  • chiquel will take no responsibility in lost codes
  • if you purchase an item using a credit and it is noted of being on back/pre order, if you do wish to cancel this order, you will be reissued a new credit with the amount, we are unable to issue a refund on a credit purchase due to stock unavailability.
  • please choose carefully as any orders using a credit will be classified as a final sale (no returns)

  • do not offer exchanges or past promotions.

 

refund

  • a restocking fee of 10% applies to all returned items (exc shipping cost)
  • only offered on full priced purchased item (not eligible on discounted, sale items)
 

promotion policies

  • Credit voucher available on the return of the item, No Refund on discounted or promotional/sale item(s), other then in the event of the item being faulty.  - to ensure high quality each item is inspected by quality control before shipment.
  • Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given.
  • Promotions are valid for online purchases only (not valid instore)