ORDER PROCESSING & DELIVERY

Please note that due to a large inventory, not all item(s) are available at the time of order placement. Some item(s) may be placed on backorder and you will be notified of this. If item(s) is in stock please allow approx. 5-10 business days (exc public holidays and delivery times) for process of order and to be sent out.  Some speciality items may take 2-3 weeks to arrive, this will be notified upon ordering.


SHIPPING TIMES

  • DOMESTIC: > $9.95 FLAT FREE SHIPMENT VIA AUSTRALIA REGISTERED POST 
    • OUTER REGIONS CAN OCCUR A LONGER SHIPMENT TIME
    • FREE SHIPPING FOR ALL ORDERS OVER $150
  • INTERNATIONAL: > $55.95 VIA AUSTRALIA REGISTERED POST
    • WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR ADDITIONAL CHARGES THAT MAY BE CHARGED BY CUSTOMS FOR ANY INTERNATIONAL DELIVERIES


CANCELLATION & REFUSALS

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 50% of your total order. Shipping and handling charges are non-refundable. There is an immediate 20% cancellation fee before the 24-hour mark, if you wish to cancel your order.


CHANGES TO ORDER

A fee of $25.00 will automatically be charged for any changes or modifications you request to your order within 24 hours after the order is placed. This includes item, colour, payment, shipping, or coupon redemption changes. NO changes can be made after 24 hours of order placement.


PHONE ORDERS

For phone orders please contact us on 1300 921 941 (AEST) between business hours. Confirmation of order must be emailed.