You are able to a return an item as a credit note, we offer credits to the value of your returned item as a form of a gift voucher that can be used on any future purchases online or instore which is valid for 12 months, for full terms and conditions please refer to our credit terms page.
No Refund on discounted or promotional item(s) due to change of mind,
Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given.
ORDER PROCESSING & DELIVERY
Please note that due to a large inventory, not all item(s) are available at the time of order placement. Some item(s) may be placed on backorder and you will be notified of this. If item(s) is in stock please allow approx. 5-10 business days (exc public holidays and delivery times) for process of order and to be sent out.
SHIPPING TIMES & COST
- DOMESTIC: > $9.95 FLAT FREE SHIPMENT VIA AUSTRALIA REGISTERED POST UNDER $150 ORDER
- OUTER REGIONS CAN OCCUR A LONGER SHIPMENT TIME
- FREE SHIPPING FOR ALL ORDERS OVER $150 * EXCLUDING INTERNATIONAL SHIPMENT & IN STORE ORDERS
- INTERNATIONAL: > $55.95 VIA AUSTRALIA REGISTERED POST
- NEW ZEALAND:> $39.95 FLAT RATE VIA REGISTERED POST
- WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR ADDITIONAL CHARGES THAT MAY BE CHARGED BY CUSTOMS FOR ANY INTERNATIONAL DELIVERIES
- NO FREE SHIPPING AVAILABLE FOR INTERNATIONAL SHIPMENT
EXPRESS SHIPMENT $14.95
Express shipment must include the 5-10 processing days for order to be processed and then shipped, once shipped your order will be sent via Australia express postage.
SHIPPING COST FOR IN STORE PURCHASES
free shipping does not apply for in store purchases
CANCELLATION & REFUSALS
For any shipments returned to us due to a bad address, refusal upon delivery, never picked up, or cancellation, there will be an additional shipping and handling charge of 50% of your total order. Shipping and handling charges are non-refundable.
A $35 fee occurs if you do cancel your order within the first 24 hours of order placement. There is an immediate 20% cancellation fee after the 24-hour mark, if you wish to cancel your order.
CHANGES TO ORDER
A fee of $35.00 will automatically be charged for any changes or modifications you request to your order within 24 hours after the order is placed. This includes item, colour, payment, shipping, or coupon redemption changes. NO changes can be made after 24 hours of order placement.
For phone orders please contact us on 1300 921 941 (AEST) between business hours. Confirmation of order must be emailed.
BOX AND PACKAGING
Please note that some item(s) will be shipped in a personalised Chiquel packaging, if requested original box can be supplied.