HANDLING TIME 

Please allow up to 5-10 business days for your order to be dispatched.
( excluding weekends/ public holidays and delivery time)

 

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Handling time can take up to 5-10 business days, as each item is specially ordered, carefully inspected by our quality control team, and at times certain pieces are shipped to us from our Chiquel international warehouse. Our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. 

DELIVERY DELAYS - Australia Post COVID restrictions are impacting the delivery of orders. We're sorry that orders may take a little longer than usual to be delivered.

All delivery times below exclude handling time

AUS

Australia Post Express 2-5 business days - $12.95 

Australia Post Standard 5-10 business days - FREE  

NZ

Australia Post Express Shipping 5-7 business days - $29.95 

INTERNATIONAL

Australia Post Express Shipping 5-15 business days - $55.95 

 

BACK ORDER

Some item(s) may be on backorder after order placement and you will be notified of this. 

 

FREE SHIPPING

Only eligible for orders over $150 shipping to Australia (excludes NZ, international shipping)

ORDER POLICY

CANCELLATION AND CHANGES 

All orders are automatically processed during order placement. Cancellations can only be made within 2 hours of order placement and a $15 cancellation fee will incur.

NO Cancellations are accepted after this time period. NO Changes after order placement. 

Why we are unable to accept a cancellation, or changes after the 2hour period?

Due to the large inventory of colours and styles all orders are special ordered from our international manufacturer to full fill your order. Even if your item has not been shipped, your item has been processed and currently in transit to us to be shipped to you. We are unable to cancel the order during this processing time. Thus the 5-10 working days of process and shipment (exc delivery times) is noted. Please note that during this processing time our manufacturers do not allow us to return these items back to them, so in effect Chiquel absorbs the full cost of the item(s) in the case of a cancellation. 

I'VE RECIEVED A FAULTY ITEM?

We aim to provide the highest quality, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserve the right to repair a minor fault or minor problem. 

In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Chiquel Pty Ltd to:

  • provide a replacement that is identical, or of similar value
  • repair the product within a reasonable time, or 
  • give a refund.

In the case of genuine manufacturing fault, if we are unable to provide a replacement of the identical item/colour, only then will a refund of all costs incurred will be issued back to your original method of payment. 

The consumer’s rights to a remedy apply to the replacement product in the same way as the original product. 

Please note a manufacturing fault does not include general wear and tear. 

Any faults will be required to be notified within 10 business days of receiving your item.