REFUND

Chiquel understands that it is difficult buying online when you are unable to try the selected item(s) for style or colour to suit your desired outcome. We offer 80% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour. All returns are on clients cost of postage and handling. For example, if your wig cost $100.00 then you will incur 20% restocking fee your, your total refund amount will be $80.00.

ELIGIBLE REFUND

  • must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
  • a restocking fee of 20% applies to all returned items

INELIGIBLE REFUND

  • items not eligible for a refund: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale/promotion items.
  • any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care (evo range) or synthetic hair care products, styling tools such as straighteners and styling wands. 

HOW TO REQUEST A REFUND

  • customers must notify the problem and desire to refund. requests for a refund must be requested within 7- 10 business days, upon receiving your order. we are unable to process a refund after this date. refunds must be clearly pre-authorised by chiquel. please contact us on info@chiquel.com.au to obtain rma (return merchandise authorisation) number. without a rma the item(s) will incur a 50% unauthorised product fee. however, the goods must be returned as per the eligible refund clause stated above.
  • items must be returned within a week from the time you receive your rma number.
  • chiquel has the rights whether items have been misused or treated in any way.
  • items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
  • all refunds will be only refunded back into the original form of payment used. refunds are not allowed to be refunded into a different account from original payment. please allow 3 - 5 business days for refunds to be processed. 

CUSTOM DESIGN REFUND POLICY

Due to the speciality of the item(s), all sales are final on all custom lace front wigs and top pieces. we do not accept delivery of returned products. please take your measurements and other options very carefully. we will make your custom piece according to your exact specifications. we are not responsible for wrong measurements taken or variances in colour caused by monitor settings.

 

CREDIT 

  • we can offer a credit note on your account which can be used on any future purchases. this will be sent to you as a gift card via the email address of your original order. 
  • credits can be used in store or online
  • credits are valid for 12 months. 
  • a $14.95 delivery fee for domestic, $39.95 delivery fee for New Zealand and $55.95 delivery fee for international (depending on where the order will be shipped) will be deducted automatically from the credit as per our terms and conditions for a delivery fee on credit item(s). 
  • credits are unable to be refunded.
  • chiquel will take no responsibility in lost codes
  • no refunds/credit can be offered on your order used by a credit, due to change of mind

INELIGIBLE CREDIT 

  • items not eligible for a credit: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items
  • any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care (evo range) synthetic hair care, styling tools such as straighteners and styling wands

HOW TO REQUEST FOR A CREDIT 

  • customers must notify the desire within 7 - 10 business upon receiving your order. we are unable to accept a credit request after this period. a credit must be pre-authorised by chiquel. please contact info@chiquel.com.au to obtain rma (return merchandise authorisation) number. without a rma the item(s) will incur a 50% unauthorised product fee.
  • items must be returned within a week from the time you receive your rma number.
  • items must be returned via registered post and signature on delivery (we take no responsibility for lost items or unsigned for deliveries)
  • once your item(s) has been returned to us, inspected and deemed to be eligible for a credit note we will then proceed to be process and sent via email to with your credit code information. Please allow 2 - 3 days for this process. 

 DELIVERY FEES FOR CREDIT ITEM(S) & EXCHANGES

  • a $14.95 delivery fee for domestic, $39.95 delivery fee for New Zealand and $55.95 delivery fee for international is incurred. 
  • exchanges are unable to be exchanged on any sale/promotion prices

 

PROMOTION/SALE TERMS 

You are able to a return an item as a credit note, we offer credits to the value of your returned item as a form of a gift voucher that can be used on any future purchases online or instore which is valid for 12 months, for full terms and conditions  please refer to our credit terms page.

No Refund on discounted or promotional/sale item(s) due to change of mind,

Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given.